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Tell us the email address of your account and, if you can, what you were doing when it happened. We reply as soon as we can.
You manage the subscription where you started it, and only there.
Cancelling stops the renewal: you keep every feature until the end of the period you have already paid for.
You can delete your account from the app: Profile → Delete Account. It cannot be undone. Your published routes stay visible to the community, but anonymised. If you have an active subscription it is cancelled straight away, and the period already paid is not refunded. If you cannot sign in, write to us and we will do it for you.